AI-native Helpdesk
Track, prioritize, and solve tickets faster with AI-powered workflows and responses. Connect WhatsApp, Live Chat, and email to keep your team synced and customers happy.
Track, prioritize, and solve customer tickets.
Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Multi Channels, Out-of-the-box.
New incoming emails create tickets automatically.
Qualify your customers queries with a customizable website form.
Use the Live Chat plugin on your website to instantly engage visitors.
Optimized for productivity
Sell support contracts
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
Provide smarter self-service
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.
Allow customers to close their tickets
Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.
Set up Helpdesk with BHI
Certified Odoo reseller. Installation, training, automation.